Kavita Krell is the Director of Customer Experience for the Down Syndrome Program at Massachusetts General Hospital where she is dedicated to combating health disparities that affect families on a daily basis. A graduate from Duke University in Spanish and Latin American Studies, Global Health, and Chemistry, Ms. Krell worked as an undergraduate researcher for the Duke Global Digital Health Science Center in Durham, North Carolina and the Duke Student Research Training Program in Roatán, Honduras. Her career goal is to become a physician, in which she hopes to positively impact the lives of all patients and their families by combining her eagerness to serve others with her passion for fostering authentic relationships.